Visa Credit Card

Rates

Use your MembersAlliance Visa® credit card anywhere Visa is accepted. Plus, enjoy a low, competitive APR and a host of amazing benefits.

Details
  • Competitively low APR rates
  • No annual fee
  • No balance transfer fees
  • No cash advance fee
  • Make purchases virtually anytime, anywhere
  • 25-day grace period for purchases
  • $25 late payment fee
  • Access account information through online banking
  • Automatic payments available from your checking or savings account
  • Easily replaced if lost or stolen
  • A variety of benefits available:
    • $250,000 travel accident insurance coverage
    • Travel and emergency assistance services
    • Auto rental collision damage waiver
    • Cardholder inquiry service
    • Emergency card replacement and emergency cash disbursement
    • Roadside dispatch
  • Choice Rewards program available
    • Log into "MyCardInfo" to redeem points
  • Protected using Verified by Visa

Take a look at our current rates.

MyCardInfo Account Management

You can securely access your Visa account online through our WebDirect online banking, no matter where you are. Stay on top of your account activity anytime, anywhere. Plus, keep track of your Choice Rewards if you participate in the program.

  • Current account activity
  • Responsive design for optimal viewing and navigation from any device
  • Ease-of-use through simple and clean dashboard views
  • Alerts and information
  • Rotating banners containing promotions and special offers
  • Card enrollment
  • Statements
  • Payments
  • Redeem Rewards Points
  • And more!

If you have any questions, please call the customer service number on the back of your credit card or contact us at 815.226.2260. 

Access MyCardInfo online.

Choice Rewards Program

Earn points just for using your card. You can redeem those points for a wide variety of great rewards. Rewards include travel and merchandise along with event tickets, gift cards, account credit, loan discounts and more!

To view a current list of rewards and the point values, or to redeem points for rewards, simply access your account through your WebDirect online banking login, click on your Credit Card account, and then click the "Access MyCardInfo" button. You may also click here - Choice Rewards - to view available rewards catalog.

FAQ

MembersAlliance has partnered with The Members Group (TMG) to provide you better credit card service. If you have other questions or would like additional information on any of the points covered in this FAQ, contact our Visa department at 815.226.2260 or 800.426.2260 or contact us.

How do I contact the Members Group?

Contact The Members Group by phone:

  • 24-Hour Call Center: 800-234-5354
  • Pin Number for ATM Transactions: 888-891-2435 (Must use home phone)

Can I contact MACU with Visa card questions?

You are always welcome to contact MACU; however, we encourage you to contact TMG's 24-hour call center at 800-234-5354. TMG has direct access to the necessary systems to provide you with fast, accurate service. We have partnered with TMG as they share our commitment to high-quality member service.

What are the associated fees of my Visa card?

Fees:

  • Returned Check Fee - $25.00
  • Document Copy Fee - $5.00 per statement
  • Research Fees - $15.00 per hour
  • Rush Fees 2 Day - $35.00
  • Rush Fees 1 Day - $55.00
  • Bad Address Fee - $5.00

How do I update my billing address and phone number?

Notify MACU of any changes to your address or phone number so that we may correct the information on all of your MACU accounts, including your Visa account(s).

Can I use my MACU Visa card for a cash advance?

Yes. You can use your MACU Visa card for a cash advance by visiting a MACU branch or by utilizing an ATM. Transactions conducted at an ATM require a PIN (personal identification number). To select and receive your PIN call 888.891.2435.

How do I access my Visa account online?

In order to access your Visa account online, visit the secure website, www.membersalliance.org, log into WebDirect Online Banking, click on your Credit Card account, and then click on the "Access MyCardInfo" button. You will enter the Account Overview screen.

Can I receive my Visa statement by e-mail with this change?

Yes. The e-mail that you receive will be a notice that your statement is available. You will then be able to go to www.membersalliance.org, log into your WebDirect Online Banking account, and follow the steps above. To view your statements, click on "Statement History" from the top navigational menu.

How do I dispute a merchant charge?

To dispute a charge on your statement, submit the request in writing to: Cards Risk, PO BOX 10409, Des Moines, IA 50306 or e-mail to risk@themembersgroup.com. You may also log into WebDirect Online Banking, click on your Credit Card account, and then click on the "Access MyCardInfo" button. Locate and click "Online Assistance" to receive fraud and dispute information submission details.

How can I apply for credit increases?

Contact MACU at 815.226.2260, visit any MACU branch location, or apply online.

When will my payment be due?

Your payment due date will be the 11th of each month. We suggest making your payment a few days prior to the due date. If mailing your payment, please allow extra time for the payment to reach the payment center in Des Moines, Iowa. 

How can I get a replacement card?

Replacement cards can be obtained by contacting MACU at 815.226.2260.

Can I make my Visa payment at MACU?

Yes. Payments can be made at any MACU location. However, if you prefer to mail your payment, the address will change to:

MembersAlliance Credit Union
PO BOX 10309
Des Moines, IA 50306-0309*

*Payments received at the mailing address will be credited to your account as of the day of receipt.