Online & Mobile App Privacy Policy

MembersAlliance Credit Union is committed to preserving your online privacy. Your trust is very important to us and we want you to know that we strive to respect and maintain that confidence. Please review the following information regarding your privacy.

Information Tracking

When you visit our site, MembersAlliance Credit Union may track information using Google Analytics and other third-party vendors regarding your habits on the pages that you look at in the form of a short text file called a cookie, which is downloaded to your computer. We do this to help us understand how visitors engage with our site. A cookie is used to store small amounts of information. This information is collected for traffic analysis only. The cookie does not contain personal details. This information is collected anonymously, reporting trends without identifying individual visitors. As is common with many other websites, examples of data collected would likely include the visitor's IP address, browser type and operating system used to access our site, referring page, and time of visit. Depending on the browser that you use, you can set your preferences to block/ refuse cookies, and/ or notify you before they are placed. Typically, this information will be gathered in aggregate of all visitors, so that we can continue providing content that is frequented most and replacing content that goes unvisited.

Online Advertising

MembersAlliance Credit Union may advertise services and products to you through third-party websites such as but not limited to Google or Bing. This includes advertisements displayed to previous credit union website visitors on third-party websites through the use of remarketing technologies. Third-party vendors, including Google, use cookies to serve ads based on a website visitor's past visits to the credit union website. Any data collected will be used in accordance with the credit union's online privacy notice and the third-party's privacy policy. We do not collect any information through the use of Google's (or any other third-party remarketing system) that can reveal your identity or access your computer. See more information about how Google Analytics collects and processes data on Google's Privacy and Terms page. Online Advertising is tailored to your likely interests by companies promoting their products or services. Behavioral Advertising helps MembersAlliance Credit Union show relevant ads matching ads with broad interest categories or groups. Third party vendors can show you ads on sites across the Internet. MembersAlliance Credit Union uses Online Behavioral Advertising as a remarketing tool. You can opt out of Google's use of cookies by visiting Google's Ads Settings or opt out of additional third-party vendor's use of cookies by visiting the Network Advertising Initiative opt-out page. Opting out does not mean you will no longer receive online advertising. It does mean that the company or companies from which you opted out will no longer deliver ads tailored to your web preference and usage patterns.

Mobile App

MembersAlliance Credit Union’s Mobile App collects location and biometric data, such as fingerprints or Face-ID, to verify your identity when accessing the application for multi-factor verification purposes. It also collects and stores information such as your email, address, phone number, devices used to login and transactions performed. It will require access to your camera, photos, and external device storage to allow for mobile deposit capture. In the event of an error with Mobile banking or a loss of use of the app, a log of data is collected to assist with troubleshooting.

Deleting Digital Banking Profile

 In the event you wish to delete your digital banking profile, some data will be retained for compliance purposes, transaction research and security even after your profile is deleted. Please understand that once your profile is deleted, you will no longer have access to our digital banking services.

 If you wish to proceed with the deletion of your digital banking profile, please contact us using one of the methods below:

Phone: 815-226-2260

Emal: [email protected]

In person: MembersAlliance Locations

Other Links

From time to time the credit union may provide links to other websites. MembersAlliance Credit Union is not liable for content or availability of linked pages. MembersAlliance Credit Union makes no assertion of privacy for links not under its domain. If you choose to display public information in any forum you should be aware that anyone can record and use that information. We do not control the actions of our users and visitors. We have no control of the privacy policies of business partners or other vendors. If you choose to email the credit union, please do not include any sensitive information as email in general is NOT secure and is susceptible to interception.


By using the website or our digital banking services, you signify your acceptance of this online & mobile app privacy policy. If you do not agree to this policy your only recourse is to not use these pages or services. We reserve the right to make changes to this policy at any time and without advanced notice.