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Financial Care Team

Our Financial Care Team is readily available to assist our members who find themselves experiencing financial hardship.

What you can expect from the Financial Care Team:

  • We are here to listen regarding your financial concerns and personal situations.
  • We will work with you on a one-on-one basis to help you manage your outstanding credit balance(s) if you are experiencing financial challenges.

What will be the next steps?

  • Contact us directly through here or call us at 800-426-2260 or 815-226-2260 ex. 0113 to discuss your personal situation.
  • We will guide you through options to becoming financially healthy.
  • Together we will work with you to come up with a solution that best fits your monthly budget.

We understand how overwhelming financial challenges can be. The Financial Care Team may be able to help. We encourage you to speak to one of our Financial Care Team staff first before making any decision, especially bankruptcy.

About our Financial Care Team - Our Financial Care Team has over 45 years of combined experience helping people become financially healthy. They are passionate and determined to make a positive difference in the lives of our members.

If you are struggling financially, or you know of someone who is struggling financially, please contact the Financial Care Team at 800-426-2260 or 815-226-2260 ext. 0113 or message us directly through this page by clicking the “We Can Help” button and complete the request for financial assistance and someone from our Financial Care Team will be in contact with you. The information shared with the Financial Care Team will remain confidential.

Lost or Stolen Card

To report a lost or stolen debit card, please call us immediately at 800-426-9757.

To report a lost or stolen credit card, please call us immediately at 800-234-5354.

To block your card in digital banking, follow these instructions:

Once logged in, select Card Controls. You will see your cards listed, choose the card you want to block. Click the toggle icon next to the card to block your card.

Suspected Card Fraud

Due to the increase in the amount of fraud involving debit card transactions, you may be required to use your PIN for transactions at some merchants. If your transaction does not go through using your signature, please try your PIN to complete the transaction.

We advise you to always have an alternative form of payment with you to avoid the inconvenience of blocked transactions. If you need to obtain an alternate form of payment, please ask us about our credit card, prepaid gift cards, and more.

If you suspect fraud on your debit or credit card, contact us at:

Debit Card Fraud Center:

During Business Hours: call 815-226-2260

After Business Hours: call 800-426-9757 (on back of debit card)

Credit Card Fraud Center: call 866-518-0213

When we detect potential card fraud we will attempt to contact you to confirm. We encourage you to verify and keep your account contact information up to date to maximize response time.

Remember — our messages will NEVER ask for your PIN or account number.

Registered Agent

Cheryl Sio, president/CEO of MembersAlliance Credit Union, has been designated the organization's registered agent. The appointment has been authorized by action of the board of directors.

Cheryl Sio

MembersAlliance Credit Union

2550 S. Alpine Rd.

Rockford, IL 61108


Questions or Comments?

Please feel free to let us know if you have any questions or how we can serve you better.

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