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Financial Care Team
Our Financial Care Team is readily available to assist our members who find themselves experiencing financial hardship.
What you can expect from the Financial Care Team:
- We are here to listen regarding your financial concerns and personal situations.
- We will work with you on a one-on-one basis to help you manage your outstanding credit balance(s) if you are experiencing financial challenges.
What will be the next steps?
- Contact us directly through here or call us at 800-426-2260 or 815-226-2260 ex. 0113 to discuss your personal situation.
- We will guide you through options to becoming financially healthy.
- Together we will work with you to come up with a solution that best fits your monthly budget.
We understand how overwhelming financial challenges can be. The Financial Care Team may be able to help. We encourage you to speak to one of our Financial Care Team staff first before making any decision, especially bankruptcy.
About our Financial Care Team - Our Financial Care Team has over 45 years of combined experience helping people become financially healthy. They are passionate and determined to make a positive difference in the lives of our members.
If you are struggling financially, or you know of someone who is struggling financially, please contact the Financial Care Team at 800-426-2260 or 815-226-2260 ext. 0113 or message us directly through this page by clicking the “We Can Help” button and complete the request for financial assistance and someone from our Financial Care Team will be in contact with you. The information shared with the Financial Care Team will remain confidential.
Lost or Stolen Card
To report a lost or stolen debit card, please call us immediately at 800-426-9757.
To report a lost or stolen credit card, please call us immediately at 800-234-5354.
To block your card on our mobile app, follow these instructions:
Once logged in, from the main menu select Card Controls. You will see your cards listed, select the card you want to block. You will receive a message confirming that you are blocking the card selected. Once you click confirm the card will be blocked.
To block your card on WebDirect, follow these instructions:
Once logged in, from the main menu select Settings, ATM/Debit Card. You will see your cards listed. Click the radial button next to the card you want to block, click Submit. The screen will refresh and you will see the words "Block" listed next to the card you selected. To confirm click Select to finalize the block.
Suspected Card Fraud
Due to the increase in the amount of fraud involving debit card transactions, you may be required to use your PIN for transactions at some merchants. If your transaction does not go through using your signature, please try your PIN to complete the transaction.
We advise you to always have an alternative form of payment with you to avoid the inconvenience of blocked transactions. If you need to obtain an alternate form of payment, please ask us about our credit card, prepaid gift cards, and more.
If you suspect fraud on your debit or credit card, contact us at:
Debit Card Fraud Center:
During Business Hours: call 815-226-2260
After Business Hours: call 800-426-9757 (on back of debit card)
Credit Card Fraud Center: call 866-518-0213
When we detect potential card fraud we will attempt to contact you to confirm. We encourage you to verify and keep your account contact information up to date to maximize response time.
Remember — our messages will NEVER ask for your PIN or account number.
If your card is lost or stolen please call:
Debit card: 800-426-9757
Credit card: 800-234-5354
You may also block your card through your online or mobile banking sign-on.
Questions or Comments?
Please feel free to let us know if you have any questions or how we can serve you better.