If you suspect you are a victim of fraud or that your account at MembersAlliance Credit Union has been compromised, please follow these important steps immediately.
Steps to Follow
- Call MembersAlliance Credit Union at 815.226.2260 to let us know that you suspect fraudulent activity on your account(s).
- Look through your account history and make a list of all items that are not yours.
- Someone from our Accounting Department will determine if you need to stop by one of our convenient locations to fill out forms or whether your situation can be taken care of over the phone.
- We will be able to review your account history with you to ensure that all unauthorized purchases and or transactions have been spotted and resolved.