Mobile App Update: Important Security update for your MembersAlliance mobile app

Release will allow for you to choose from multiple access/security options for your mobile banking app.

• You can choose from: Device-level authentication: Our recommended method, which includes using the device's native biometric options (Fingerprint or Face ID) or the device-level screen lock / PIN. 
• App-level passcode: A distinct numeric passcode set within the Banno app.
• Username and password: End users will sign in with their full credentials every session

The security of your personal and banking information remains a top priority. For years, we've relied on a PIN code in Banno Mobile as an extra layer of protection for accessing financial data. However, device security has advanced significantly in recent years. Modern phones and tablets now feature dedicated security chips that encrypt and store sensitive data.

To leverage these improvements and enable future enhancements, our online banking software has updated our Android and iOS applications for release in February 2026, allowing you to customize your access preferences. 

For your mobile banking app, if you prefer to leave the passcode active, you will be able to do so. If you have set up biometric device controls (fingerprint of facial recognition), passcode, or pattern code, you can select this verification and bypass further verification, allowing you to open the banking app without an additional passcode required. 

In its place, the app will rely exclusively on device-level authentication. Biometric methods like fingerprint or face recognition will be the default, with the device's passcode serving as a fallback. 

Users who do not currently use device-level security will need to enable one of these features or they will be asked to log in with their username and password each time they access the mobile app.

After the release is loaded, the first time the user logs in, they will be required to enter their username and password for online banking. 

The user will be prompted to select what security method they wish to use.

End users who have opted out of device-level security will be required to log in after five minutes of inactivity. You will also receive a display message within the app encouraging the setup of device-level authentication, if you haven't done so already. If you do not have this activated, we encourage you to add this additional layer of security on your device. 

Android release for device level authentication has been activated as of February 12, 2026. Passcode option preference reactivation is scheduled to release on Thursday 2/19.

Activation on Apple devices is queued in the App Store and is expected on March 3, 2026.