Coronavirus and service related updates:
All locations have resumed regular business hours.
For Updates or changes to our location hours and availability during this pandemic, we will continue to send out regular email communication and post to Facebook, but encourage you to check our website homepage for the most up-to-date alerts and notifications. Branch hours and locations.
Stimulus Check Information:
Inquiries on the status of your stimulus payment will need to go to the IRS. The IRS has a Coronavirus Tax Relief and Economic Impact Payments web site to answer questions about the stimulus payment.
- The site is: https://www.irs.gov/coronavirus-tax-relief-and-economic-impact-payments
- The IRS Economic Impact Payment phone line is: 800-919-9835
Coronavirus and service related updates:
For open locations: Although regular teller line transactions have resumed within the lobby area, we ask that if you are coming in for questions related to your existing accounts or loans or are looking to open a new account or apply for a new loan, that you consider calling ahead and scheduling an appointment if at all possible. We still need to limit the amount of members in the building and are eliminating potential hotspots like waiting areas. If we are at capacity and do not have an appointment, you may be asked to schedule a return time to avoid ‘waiting areas’. Please remember, this is a safety precaution for everyone. We’re all in this together.
The bulleted items below will be guidelines followed when visiting a branch during the initial phase of reopening:
- A Photo ID will be requested before entry.
- Face coverings/mask are required. You will need to remove briefly for identification.
- Member flow will be facilitated by a security guard and member service specialist.
- Sneeze guards and hand sanitizers are in place as an added protective measure.
- Capacity is limited.
- Cleaning will take place after each member.
- We request that only members conducting business come into the branch.
- If you are feeling sick, please stay home.
Although all branches are open, please keep in mind digital banking options and minimal contact options (night deposits and drive-ups) are available as well. The digital banking solutions available can be beneficial, not just as a mechanism to continue practicing social distancing, but can also be extremely convenient ways to complete many of your banking needs. If you’d like any assistance getting any online or mobile banking options set up, any of our experienced staff members would be happy to help.
We will continue to monitor the recovery and follow recommended guidance from local, state, and federal authorities. We will continue to provide regular updates informing you as such on our website, Facebook, and through member email communication.
Remember, we are here to help.
If you’ve been financially impacted by the COVID pandemic, whether you’re worried about your repayment options with your current MembersAlliance loans, or looking at ways to trim current expenses or pay for new expenses, contact any of our loan specialists immediately at 815-226-2260 or 815-484-1160.
Digital Banking Solutions available:
- Online Banking
- Mobile Banking with Mobile Deposit
- Online Application Center (new account and loan application processing)
Bank Easy. Save More. STAY SAFE. We Can Help.
Payment Protection Program (PPP):
Available for small businesses as part of the CARES Act relief program, the Small Business Administration is issuing these loans through pre-authorized lenders only. MembersAlliance Credit Union is not a commercial (business) lender and is therefore not authorized through the SBA to issue these or other commercial loans. If you’re looking for more information regarding the PPP for small businesses you can search that HERE on the www.sba.gov website.
Protect yourself from cyber scams:
It is important to note that if we reach out to you, we will NEVER ask for confidential information such as your name, password, personal identification number (PIN) or other account information. You can review the Federal Trade Commission's advice for consumers to protect yourself from scams. If we ever do contact you regarding your account you may tell the individual you will call them back from the main number and dial 815-226-2260 and ask for the individual you were speaking to.
Five Quick Tips:
- Wash your hands often.
- Cough into your elbow when necessary.
- Avoid touching your face.
- Practice social distancing (6ft or more when allowable).
- If you feel sick. Please stay home.
Please continue to check our website and Facebook page for any developments and changes.
Thank you for choosing MembersAlliance Credit Union. We're here to help and we care - that's our promise.