Due to the increase in the amount of fraud involving debit card transactions, you may be required to use your PIN for transactions at some merchants. If your transaction does not go through using your signature, please try your PIN to complete the transaction.
We advise you to always have an alternative form of payment with you to avoid the inconvenience of blocked transactions. If you need to obtain an alternate form of payment, please ask us about our credit card, prepaid gift cards and more.
If you suspect fraud on your debit or credit card, contact us at:
Debit Card Fraud Center:
- During Business Hours: call 815.226.2260
- After Business Hours: call 888-297-3416 (starting Monday 10/28/2019)
Credit Card Fraud Center: call 866.518.0213
When we detect potential card fraud we will attempt to contact you to confirm. We encourage you to verify and keep your account contact information up to date to maximize response time.
Remember — our messages will NEVER ask for your PIN or account number.