At MembersAlliance Credit Union protecting your personal and financial information is one of our top priorities. We have sophisticated safe-guard procedures implemented in all of our systems. We monitor these procedures regularly to make sure they maintain their integrity and effectiveness.

Utilizing technology when conducting banking business provides members with convenient tools to help them manage their finances 24 hours a day, 7 days a week. With this new technology come new forms of fraud. At MembersAlliance Credit Union, here is how we are taking every precaution to safeguard your personal and financial information.

Privacy Policy

MembersAlliance Credit Union recognizes the importance of the privacy and confidentiality of our members personal information. To ensure that our members can rely upon our commitment to confidentiality, the credit union has adopted a privacy policy.

Online Banking Security

Our online banking, WebDirect, is only available online through our web site to members who have signed up for WebDirect. WebDirect uses industry standard Transport Layer Security (TLS) encryption technology to secure and protect your personal information such as username, password, and account information. In addition, systems within WebDirect such as, IPayDirect, Access MyCardInfo, and eStatements all use TLS encryption technology and a feature called single sign on, which means the only way you can get to these systems is by signing onto WebDirect first. Two signs will confirm that TLS security is in use: 1) the URL will have a "s" in it and look like this "https://" and 2) a small padlock will appear in your browser's screen, typically at the bottom or top of your screen. 

WebDirect uses another layer of security protection called multi-factor authentication (MFA). MFA detects any uncharacteristic or unusual behavior involving your WebDirect account. If anything out of the ordinary is detected, we will verify your identity.

For more information about these products:

Contact Us

When you send us an email through the Contact Us form on our web site your information is encrypted and secure. Our Contact Us form utilizes the Transport Layer Security (TLS) encryption technology to store and send your information to us.

Our Secure Message option is another great way to send personal and account information to the credit union that is also safe and secure. (Utilizes TLS technology) We will respond to your message using the Secure Message option, so all of our response will be safe and secure as well. The Secure Message option is located in the drop down under Preferences in WebDirect.

eStatements

Our eStatements are never sent out, only an email stating that your eStatement is available to be viewed. You still need to sign on to WebDirect which is a TLS using MFA to view your eStatement.

Firewalls

MembersAlliance Credit Union uses firewalls to help limit entry by anyone without proper authorization. A firewall is a security mechanism that regulates the data going in and out of a network. It acts as a shield against data going in or out of a network. It checks to make sure that the communications only occur between approved individuals and that the communication is in proper protocol.

Third Party Sites

MembersAlliance Credit Union does not guarantee the products or services offered on third party sites. You should review the privacy statement of each web site before you provide personal or confidential information. No representation is made, however, regarding the unconditional security of such submissions.