Visa Credit Card
Use your MembersAlliance Credit Union's Visa® credit card anywhere Visa is accepted, all over the world! Get instant credit and cash at your fingertips, anywhere you go. Plus, enjoy a low, competitive APR and a host of amazing benefits.
You can securely access your Visa account online through our WebDirect online banking, no matter where you are. Stay on top of your account activity anytime, anywhere. Plus, keep track of your Choice Rewards if you participate in the program.
MyCardInfo credit card account management portal.
This website offers features that make it easier for you to manage and monitor your online account.
- Current account activity
- Responsive design for optimal viewing and navigation from any device
- Ease-of-use through simple and clean dashboard views
- Alerts and information
- Rotating banners containing promotions and special offers
- Card enrollment
- Redeem Rewards Points
- And more!
If you have any questions, please call the customer service number on the back of your credit card or contact us at 815.226.2260.
Direct link to "mycardinfo".
- Competitively low APR rates
- No annual fee
- No balance transfer fees
- No cash advance fee
- Make purchases virtually anytime, anywhere
- 25-day grace period for purchases
- $25 late payment fee
- Access account information through online banking
- Automatic payments available from your checking or savings account
- Easily replaced if lost or stolen
- A variety of benefits available:
- $250,000 travel accident insurance coverage
- Travel and emergency assistance services
- Auto rental collision damage waiver
- Cardholder inquiry service
- Emergency card replacement and emergency cash disbursement
- Roadside dispatch
- Choice Rewards program available (This link can be used to browse "Choice Rewards" catalog)(Use link in "MyCardInfo" to redeem points)
- Protected by Verified by Visa
Choice Rewards Program
Earn points just for using your card. You can redeem those points for a wide variety of great rewards. Rewards include travel and merchandise along with event tickets, gift cards, account credit, loan discounts and more!
To view a current list of rewards and the point values, or to redeem points for rewards, simply access your account through your WebDirect online banking login, click on your Credit Card account, and then click the "Access MyCardInfo" button.
Take a look at our current rates.
MembersAlliance has partnered with The Members Group (TMG) to provide you better credit card service. If you have other questions or would like additional information on any of the points covered in this FAQ, contact our Visa department at 815.226.2260 or 800.426.2260 or email us.
Contact The Members Group:
24-Hour Call Center - 800-234-5354
Pin Number for ATM Transactions - 888-891-2435 (Must use home phone)
Here are some important Frequently Asked Questions (FAQ) about your MembersAlliance Credit Union (MACU) VISA Credit Card Program.
Who is TMG?
[A] TMG is a Des Moines, Iowa-based company which is jointly owned by Iowa credit unions. Because TMG provides card service for hundreds of credit unions across the nation, their processing systems and support staff are among the finest in the industry.
Can I contact MACU with VISA card questions?
[A] You are always welcome to contact MACU; however, we encourage you to contact TMG's 24-hour call center at 800-234-5354. TMG has direct access to the necessary systems to provide you with fast, accurate service. We have partnered with TMG as they share our commitment to high-quality member service.
The following benefits will be available to you with the use of your VISA card:
• $250,000 Travel Accident Insurance coverage
• Travel and Emergency Assistance Services
• Auto Rental Collision Damage Waiver
• Cardholder Inquiry Service
• Emergency Card Replacement and Emergency Cash Disbursement
• Lost / Stolen Card Reporting
• Roadside Dispatch
• Returned Check Fee - $25.00
• Document Copy Fee - $5.00 per statement
• Research Fees - $15.00 per hour
• Rush Fees 2 Day - $35.00
• Rush Fees 1 Day - $55.00
• Bad Address Fee - $5.00
How do I update my billing address and phone number?
[A] Notify MACU of any changes to your address or phone number so that we may correct the information on all of your MACU accounts, including your VISA account(s)).
Can I use my MACU VISA card for a cash advance?
[A] Yes. You can use your MACU VISA card for a cash advance by visiting a MACU branch or by utilizing an ATM. Transactions conducted at an ATM require a PIN (personal identification number). To select and receive your PIN call 888.891.2435.
How do I access my VISA account online?
[A] In order to access your VISA account online, visit the secure website, www.membersalliance.org, log into WebDirect Online Banking, click on your Credit Card account, and then click on the "Access MyCardInfo" button. You will enter the Account Overview screen.
Can I receive my VISA statement by e-mail with this change?
[A] Yes. The e-mail that you receive will be a notice that your statement is available. You will then be able to go to www.membersalliance.org, log into your WebDirect Online Banking account, and follow the steps above. To view your statements, click on "Statement History" from the top navigational menu.
How do I dispute a merchant charge?
[A] To dispute a charge on your statement, submit the request in writing to: Cards Risk, PO BOX 10409, Des Moines, IA 50306 or e-mail to firstname.lastname@example.org. You may also log into WebDirect Online Banking, click on your Credit Card account, and then click on the "Access MyCardInfo" button. Locate and click "Online Assistance" to receive fraud and dispute information submission details.
How can I apply for credit increases?
[A] Contact MACU at 815.226.2260 or 800.426.2260, or visit any MACU branch location.
When will my payment be due?
[A] Your payment due date will be the 11th of each month. We suggest making your payment a few days prior to the due date. If mailing your payment, please allow extra time for the payment to reach the payment center in Des Moines, Iowa.
How can I get a replacement card?
[A] Replacement cards can be obtained by contacting either TMG at 800-234-5354 or MACU at 815.226.2260 or 800.426.2260.
Can I make my VISA payment at MACU?
[A] Yes. Payments can be made at any MACU location. However, if you prefer to mail your payment, the address will change to:
MembersAlliance Credit Union
PO BOX 10309
Des Moines, IA 50306-0309*
*Payments received at the mailing address will be credited to your account as of the day of receipt.